Wordnerds AI-powered text analytics solution helps brands to understand the true voice of their customer. Their solutions automate the understanding of language – at scale, and irrespective of vocabulary, sarcasm or the liberal use of emojis 🤓
They provide insights teams with the tools to draw genuinely actionable insights from the numerous customer communication channels, to deliver step-change improvements in Customer Experience.
Wordnerds worked with CX Teams in TfW, across cohort 2 of the TfWL Innovation Accelerator, to provide a single, holistic view of their customer voice – linking data from social, complaints, surveys and live-network feedback. Using bleeding-edge AI and old-school linguistics, Wordnerds will support the CX team to report meaningful insights to the people it matters most to.
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